Frequently Asked Questions

Standard delivery takes 3–5 working days across Pakistan. Express 1–2 day options are available at checkout for selected cities.

Yes! Orders over PKR 2,500 (or $50 equivalent) qualify for free standard shipping nationwide.

Yes. Once your order ships, you'll receive a tracking number via email. You can also view order status in your account dashboard.

Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately and we'll do our best to help.

We accept returns within 14 days of delivery for unused, unopened products in original packaging. Please contact us to initiate a return.

We're so sorry! Please contact us within 48 hours with a photo of the item and your order number. We'll arrange a replacement or full refund right away.

Yes, absolutely. All Sisfora products are 100% cruelty-free. We never test on animals, and we only work with suppliers who share the same commitment.

Most of our products are formulated to be gentle and suitable for sensitive skin. Each product page lists full ingredients — please review them or contact us if you have specific concerns.